Shipping

At Shapey, we strive to deliver your orders quickly and reliably. Please review the details below to understand how our shipping works.

 

 

1) Processing times

 

  • Orders are typically processed within 2–5 business days after payment is received.

  • During peak seasons, sales, or promotional periods, processing may take longer.

  • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

2) Shipping methods & carriers

 

  • We work with a range of trusted carriers to deliver your order.

  • The specific carrier and method (standard, express, courier, etc.) may vary depending on your location, order size, and availability.

  • We reserve the right to choose the most suitable shipping method for each order.

 

 

3) Delivery timelines

 

  • Standard delivery usually takes 5–15 business days after dispatch, depending on your location.

  • Delays may occur due to customs, local courier capacity, or unforeseen circumstances outside our control.

  • Estimated delivery dates are not guaranteed.

 

 

4) Shipping costs

 

  • Shipping fees are calculated at checkout based on your address, order size, and carrier rates.

  • From time to time, we may offer free shipping for orders above a certain cart value. This threshold and availability may vary by promotion, region, or season.

  • Customers are responsible for any duties, taxes, or import fees applied by their local customs authority.

 

 

5) Order tracking

 

  • Once your order is shipped, you will receive a confirmation email with tracking information (if available).

  • Tracking updates depend on the carrier and may take time to appear.

 

 

6) Failed deliveries & incorrect addresses

 

  • Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays, fees, or lost packages due to incorrect or incomplete addresses.

  • If an order is returned to us due to failed delivery attempts, the customer will be responsible for any reshipping costs.

 

 

7) Risk of loss

 

  • Once the order is handed over to the carrier, risk of loss passes to the customer.

  • We are not liable for delays, damages, or losses caused by the carrier or customs authorities. Customers should contact the carrier directly for delivery disputes once tracking is active.

 

 

8) Contact us

 

If you have any questions about shipping, please email contact@shapey.co or reach us through our website chat during working hours.