Privacy Policy

This Privacy Policy explains how Shapey (“Shapey,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, create an account, make a purchase, or otherwise interact with us. By using our website, you agree to the practices described here.

  1. Who we are and how to contact us

    Shapey operates an online store offering shapewear and related products.

    Email: contact@shapey.co

    You can also reach us through our website chat during working hours.

    If you have questions about this Policy or your personal data, contact us using the email or chat above.

  2. Information we collect

    a) Information you provide

    • Account details (name, email, password)

    • Order and checkout details (billing/shipping address, phone)

    • Payment information (processed by our payment providers; we do not store full card numbers)

    • Communications (support requests, returns, reviews, survey responses)

b) Information collected automatically

• Device and usage data (IP address, browser, device type, pages viewed, time on site, referring URLs)

• Cookies and similar technologies (see “Cookies”)

• Approximate location (derived from IP) for currency, shipping, fraud prevention

c) Information from third parties

• Payment processors (payment status, fraud checks)

• Fulfillment and logistics partners (tracking numbers, delivery updates)

• Analytics and advertising partners (aggregated insights, campaign performance)

 

  1. How we use your information

    We use personal information to:

    • Process, fulfill, and deliver orders; manage returns and exchanges

    • Provide customer support and respond to inquiries

    • Personalize your experience (saved cart, recommendations, currency)

    • Improve our website, products, and operations

    • Monitor, detect, and prevent fraud and security incidents

    • Send transactional messages (order confirmations, updates) and, with your consent or where permitted, marketing communications

    • Comply with legal, tax, and regulatory obligations

  2. Legal bases for processing (EU/UK residents)

    Where GDPR/UK GDPR applies, we rely on:

    • Contract (to fulfill your order)

    • Legitimate interests (e.g., site security, improvement, limited marketing)

    • Consent (where required, e.g., certain cookies/marketing)

    • Legal obligations (accounting, tax, compliance)

  3. Sharing your information

    We share information with trusted service providers who help us operate our business, including:

    • E-commerce platform and hosting providers and installed apps

    • Payment gateways and fraud prevention tools

    • Warehousing, fulfillment, and shipping carriers

    • Email/SMS, customer support, and helpdesk tools

    • Analytics and advertising partners (see “Advertising & Analytics”)

    • Professional advisors and authorities when legally required

    We do not sell your personal information for money. Some laws consider certain advertising/analytics disclosures a “sale” or “share” for targeted advertising; see “Your Choices” for opt-out options.

  4. Advertising & Analytics

    We use analytics to understand site performance and may work with advertising partners (e.g., Google, Meta) to show relevant offers. These partners may set cookies or use similar technologies to measure performance and personalize ads. You can limit this via cookie settings, platform tools (e.g., Google Ad Settings, Meta Ad Preferences), and the choices listed below.

  5. Cookies

    We use:

    • Essential cookies (cart, checkout, security)

    • Analytics cookies (site usage, performance)

    • Preference cookies (language, currency)

    • Advertising cookies (ad personalization and measurement)

    You can manage cookies in your browser settings. Blocking some cookies may affect site functionality, including checkout.

  6. Data retention

    We retain personal data only as long as necessary for the purposes described above, including to meet legal and accounting obligations. Retention periods vary by data type, regulatory requirements, and the nature of our relationship with you.

  7. International transfers

    Your information may be transferred to and processed in countries with different data-protection laws. Where required, we implement appropriate safeguards (e.g., standard contractual clauses) to protect your data.

  8. Security

    We use reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we continuously work to improve our safeguards.

  9. Children’s privacy

    Our website is not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided us information, contact us and we will take appropriate steps.

  10. Your rights

    Depending on your location, you may have some or all of the following rights:

    • Access: Receive a copy of your personal data

    • Rectification: Correct inaccurate or incomplete data

    • Deletion: Request deletion (subject to legal exceptions)

    • Restriction: Limit certain processing

    • Objection: Object to processing based on legitimate interests or to direct marketing

    • Portability: Receive data in a portable format, where applicable

    • Withdraw consent: Where processing is based on consent

    To exercise rights, email contact@shapey.co or reach us via website chat during working hours. If you have an account, you can review and update some information in your account dashboard.

  11. Regional disclosures

    EU/UK: You can lodge a complaint with your local supervisory authority. We encourage you to contact us first so we can address your concerns.

    US (including California/CPRA): You may have rights to know, correct, delete, and opt out of “sale” or “sharing” for targeted advertising. We do not sell personal information for money. To opt out of “sale”/“sharing,” see “Your Choices” below.

    Other regions: Local laws may grant additional rights. Contact us to exercise them.

  12. Your choices

    • Marketing emails/SMS: You can unsubscribe using the link in our messages or by contacting us.

    • Cookies: Adjust your browser settings and (if available) our site’s cookie banner preferences.

    • Targeted advertising: Use platform tools (e.g., Google Ad Settings, Meta Ad Preferences) and email contact@shapey.co to request an opt-out of targeted advertising/cross-context behavioral advertising on our site.

    • Do Not Track: Our site does not currently respond to DNT signals due to the lack of an industry standard.

  13. Third-party links and apps

    Our website may link to third-party sites or use apps that have their own privacy practices. We are not responsible for their policies; review them before providing personal information.

  14. Changes to this Policy

    We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Material changes may also be communicated by email or site notice.

How to contact us

Email: contact@shapey.co

You can also reach us through our website chat during working hours.